~ FAQs / Terms ~

For your convenience, we have listed FAQs and Terms and Conditions which pertain to every reservation. Should you have any additional enquiries, please be sure to contact us by telephone, email or, if your stay has already commenced, please ask a member of our staff for assistance.

Cancellation Policy

We do hope you will come and stay with us but if you need to cancel then you can do so at any time up to 14 days before your arrival date, at no cost.

Check in / Check out

Check in from 15:00 to 22:00. For later times, please contact Universal Harmony Retreats. Check out by 10:30.

Damage to property / loss of keys

If you or any guest staying in a room booked under your name cause damage to the property, including, bedding, towels, furniture or loss a hotel key then these charges must be paid prior to departure.

Guest Entry

We want all of our guests to have a relaxed and enjoyable stay at the Universal Harmony Retreats and with that in mind, we reserve the right to refuse entry to any guest who behaves in an inappropriate manner. This extends to a guest or guests being under the influence of drugs and/or alcohol, abusive behaviour towards our staff or other guests or aggression. For the safety of all of those staying with us we may ask guests behaving in this manner to leave the property  if a disturbance is caused. Should we eject a guest on these grounds refunds will not be given.

Loss/ Damage

Universal Harmony Retreats is not liable for the loss or damage of any guest property during their stay caused by the misconduct or negligence or a guest or an act of god, the establishment is not responsible for guest belongings, liable or responsible for any damage to guest vehicles whilst staying with us.


Absolutely, you are more than welcome to bring your pet to Universal Harmony Retreats.

Reserving an Apartment

Our official website is the only booking platform where best rates are guaranteed. Should you find that your preferred dates are not available through our online system, please phone the hotel to access real-time availability. We accept cash in sterling (GBP) or all major debit and credit cards.

Smoking or Drugs

Smoking and drugs are banned from premises. Smoking in rooms or anywhere inside will result in a £50 fine. Also storing drugs in room will result in a £50 fine. Smoking is only permitted In beer garden at rear of hotel.

Where is Universal Harmony Retreats?

Set amidst the Tuscan countryside, 6.2 miles from Dicomano.

Kids Allowed

Yes! We welcome little ones at Universal Harmony Retreats.

Can I get online?

There is complimentary wi-Fi throughout the property so you can stay connected throughout your holiday

Group bookings

The whole house can be booked by retreat groups.